Travelling northbound on I-81, our VW failed near Roanoke. We pulled in a couple of hours prior to closing on a Saturday, holiday weekend. Harold Woody was able to fit our vehicle in for diagnosis before the close, whereas I believe most service departments would have likely shoo'd us away. We had to end up leaving the vehicle with First Team and grabbing a rental (where here again, First Team and Dave Wood stepped up and gave us a ride to the rental company!). Over the next week as the vehicle was being repaired, Harold kept us informed with the status if the repair. We ended up transporting the vehicle home, but it would not have happened had Harold not interacted and coordinated the pickup. Thanks Harold Woody!! Give the situation, it was pleasant to cross paths with you and appreciate all you did to get us back on the road.
overall enjoyable experience
We had a great experience purchasing our new Atlas! Dale and Harold were great salesmen, and Juan made the financing experience a breeze. We had great, personable conversations with almost everyone in the dealership and felt right at home. Highly recommend!
Really enjoyed shopping for a new Volkswagen at First Team.
I definitely have to brag on the service center here! They have been nothing short of amazing while fixing my car. I bought my 09 Volkswagen Tiguan from a not so great dealership who sold me this car with a ton of problems, and the service center fixed all of them in a short time frame. They also offered me a rental during my service, which was $35/day and I was nervous about paying for it since I’m in the middle moving, and when I got there today to pick up my car and pay for the rental, they cut me a HUGE break on my rental charges! I couldn’t be more thankful for the courtesy from the service manager, Harold Woody. If you have a Volkswagen, I highly recommend getting all your repairs here!
My husband and I had a great experience here! Tim foutz and Joe Guererio (spelling might be off) went above and beyond to help my husband and I leave with a new vehicle! They made us feel very comfortable and were very tentative to our needs through out the whole process. I highly recommend First Team Auto to anyone looking for a new vehicle.
I had been looking for a specific car to purchase so I came to 1 St Team to test drive it. The car did not have enough headroom for me. I am a large man. I was so disappointed. But my saleman, Duane Emerrick, introduced me to the new and larger Tiguan. Even though I had no intentions of buying an SUV, after test driving the new Tiguan, I was sold on this being the car for me. Thanks so much Duane! I love this car.
Have had only minor and scheduled work done on my 2013 Jetta. Harold Woody and technical staff are professional, courteous, honest, calm, and a pleasure to visit.Kevin C.Roanoke, VA
Leave Us A Review