I have changed my rating from 1 to 4. I would have given them a full 5 stars for there quality work but I am very disappointed the way my appointment was handled. I did not get any confirmation email or text message about my appointment. And when I had called them a Lady on the phone told me it was scheduled today, and when I showed up at the service center my appointment was booked for another day. So, I gave her a call and tried to get some answers where she was rude to me and did not accept her fault ...
Traveling on vacation and 2019 Atlas shut down. About 100 miles from First Team. Had car towed and Service Manager Harold Woody managed the repair process with Excellence. The car was towed on Sunday and when I talked to Harold on Monday morning they had diagnosed #5 Fuel Injector failure. Parts had to be ordered and mechanical process was extensive. We were able to pick the vehicle up the following Saturday. Car had 9872 miles on it so this was under warranty. Great service from Harold Woody with First Team VW. Back home in GA now and Atlas doing well.
Great people are there to help you out with your Volkswagen